What is your return policy?
Unfortunately, due to health concerns, HBS will not accept the return of items from the following categories under the "change of mind" returns policy under any circumstances:
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
What shipping method does Harbor Beauty Supply use?
We use Priority Mail, Priority Mail Flat Rate International, Parcel Post and Flat Rate mailing options through the USPS. Shipping usually takes 2-9 days depending on your location(USA) and which shipping method is available. Tracking numbers are not provided unless prior arrangements have been made. WE DO NOT USE PAYPAL SHIPPING AND TRACKING....INTERNATIONAL SHIPPING: Anywhere from two weeks to 3 weeks depending on location and CUSTOMS.
Hair Coloring FYI.....
Don't go more than two shades lighter or darker. If you want a dramatic change, get your hair professionally done. If it's a subtle change you're after, then doing it yourself is fine. The simpler, the better.
At-home hair coloring is for people who simply want to go a couple shades lighter or darker or to cover gray. Anything more complicated than that should be handled by a pro. If it's a new base color and highlights you're after, go to a pro. If you have permed or relaxed hair, or if your hair is damaged, also see a pro, you don't want to overprocess your locks.
Don't go by the picture on the box. Pictures on hair color boxes can be deceiving. You're better off going by the color swatches on the box and the descriptions. Most boxes will call out the color (blonde, brown, black and red) and the shade of that color (light, medium and dark). There might also be mention of the tone (golden or ashy). This is a better guide to what you'll end up with.
Always test a few strands of hair first. Too many women skip this step and end up with a color they despise. Once the color is in, it's harder to change.
What to do if your color isn't as bright as expected? If your hair turns out not as light as you'd expected, take another bottle of dye and mix in an equal portion of shampoo. Lather and keep it on for 5 minutes. Rinse, and you'll notice a difference.
Don't overprocess your ends. Once you've colored your own hair, you'll want to re-dye the roots. To insure you're not wrecking your ends, cover ends with conditioner when dying roots and around your crown. This will protect hair from dye. A few minutes before it's time to rinse color out, work the dye over the conditioned ends. This will add just enough process to update the color, without damaging your ends.
Make sure you prep before you color. Rub Vaseline around your hairline as a protective measure before applying color. (To remove after coloring, rub a small amount of cream cleanser and wipe off with cotton balls). Always wear gloves and wrap an old dark-colored towel around your shoulders.
When to wash hair before you dye? Many experts suggest washing hair a day before - not the day of - coloring. Natural oils protect scalp from the processing.
After you color, wait a full day before washing hair. You want the pigment in the dye to fully settle into your hair, so avoid washing hair at least 24 hours after you color.
Maintain with the right shampoo. A color-depositing shampoo and conditioner are good purchases. Otherwise, select a formula created for colored hair.
Super dry hair? Try a deep conditioner. Because the ingredients in hair dye are very concentrated (even more so than the salon dyes), it's a good idea to deep condition dry hair a week before you color hair. Once hair's colored, you'll want to deep condition every week to keep processed hair soft.
What's the Difference Between Semipermanent and Permanent Hair Color?
Answer: The difference between semipermanent and permanent hair color is how long you want the color to last and how much of a change you want.
If you're looking to subtly deepen your natural hair color or add a layer of color (such as a red tone on brown hair), a semi-permanent color is your best option. Keep in mind sem-ipermanents darken hair. Because they don't contain ammonia or peroxide, semi-permanent color can't lighten hair.
Semi-permanent color washes out over a period of time (six to 12 shampoos, depending upon the formula), so if you don't like the color you don't have to live with it for too long. Another benefit of semipermanent color: Because the color is temporary, you won't have to deal with noticeable roots.
Want a longer-lasting option? Consider a demi-permanent color which, like semi-permanent color, deepens and intensifies your natural color but won't lighten hair, according to In Style's Getting Gorgeous. The difference is demipermanent color lasts 12-26 washes, depending on the formula.
If you want a more dramatic change (two or more shades darker or lighter than your natural hair color), a permanent color is a better option.
According to 'Getting Gorgeous,' permanent hair color contains a blend of peroxide and ammonia and removes pigment from hair while also depositing new color.
Looking to cover gray hairs? Permanent color is the way to go. It won't wash out and instead has to grow out. You'll need to re-touch roots every six to eight weeks.
The item I purchased doesn't work...
We wil do everything we can to rectify the problem if we are at fault..ie....shipping packing defective etc..
If the item purchased is in a "Manufacturer Blister Pack" we have no way of controlling or discerning whether the product works or not